Technical Support
Softech's Technical Support provides timely, reliable, and cost-efficient assistance to our clients. Our support organization is staffed with highly trained professionals dedicated to providing quality support as quickly as possible. We measure our response rates frequently and motivate and compensate our staff based on the level of customer satisfaction reported.
Standard Support:
The cornerstone of the our customer support program is the "Standard Support" Services providing expert troubleshooting and the answers you need to ensure smooth installation, configuration and productive operation of your systems. With our Standard Support agreement, you're entitled to free maintenance releases and on-site upgrades. You can access our expert technical support via phone during regular business hours. We generally provide instant response to your questions.
Extended-hours Support:
Extended Support is designed to meet the needs of businesses that may need round-the-clock production environments and need reliable technical support services that can respond quickly, at any time of the day or night, when critical incidents jeopardize smooth-running operations.
With Softech's extended hours Support, customers can access our technical support center 24 hours a day, 365 days a year for immediate response to their issues and problems.
Migration Support
Designed specifically to address the needs of customers migrating from one system to another, these migration-focused support offerings provide your technical team with everything they need for a streamlined, trouble free migration. Our team of Migration Specialists is available for an agreed upon period to assist you with our migration-focused initiative. This is a time constrained offer to allow customers to transition smoothly from one system to another with minimal intervention.
