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INSTALLATION & SUPPORT

Remote Admin & Monitoring

Softech offers remote services for IBM P8, Case Manager, DataCap, Image Services, Kofax Capture, Kofax Front Office, Kofax Capture Analytic, KTM, and Total Agility.  

  • Softech is a certified IBM ECM and Kofax Support Provider, delivering timely, reliable and cost-efficient technical assistance to our clients.

  • Softech support contracts are available both annually and on an as-needed basis.

  • Softech follows the standard IBM FileNet and Kofax support agreement and provides support for both IBM ECM and Kofax base products as well as custom application.

Remote Administration Support

Standard Support

Extended-hours Support

Special Support

Application Support